---
title: Service Neato Privacy Policy
description: Service Neato prioritizes your privacy and data security, outlining how we collect, use, and protect your information while respecting your rights.
---
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# Service Neato Privacy Policy
Our top priority is the security and privacy of the data that we are entrusted to protect.
**Last Modified:** November 5, 2026
Service Neato is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business.
Service Neato acts in different roles when processing data:
- **(i)** As a **controller** when you sign up for our products and services, visit our websites, or engage with us directly. We use this data to deliver and improve our services, support your experience, and keep you informed.
- **(ii)** As a **processor** when customers use our platform to manage service supply chain operations. In this case, we process data on behalf of the customer in accordance with our Data Processing Agreement.
This policy outlines how we collect, use, share, and protect personal data—and your rights related to that data.
### 1. What Information We Collect and Process
- **Contact Information:** Name, email, company, job title, and phone number.
- **Account & Authentication:** Login details, IP address, access logs.
- **Usage Data:** Browser metadata, performance diagnostics, referral info.
- **Customer Data:** Inventory and service-related data submitted by customers.
- **Marketing Preferences:** Subscription and communication preferences.
### 2. How We Use Personal Data
When acting as a controller, we may use personal data to:
- Provide and support our platform and services.
- Communicate product updates and educational content.
- Personalize your experience and measure performance.
- Ensure security and meet legal obligations.
When acting as a processor, we only use data based on customer instructions.
### 3. How We Share Personal Data
- **Service Providers:** Hosting, analytics, and support vendors under confidentiality agreements.
- **Business Partners:** Only with your consent, for joint content or solutions.
- **Legal Compliance:** When required by law or legal process.
- **Business Transfers:** As part of a merger or acquisition.
### 4. How We Transfer Personal Data Internationally
Data may be transferred to the United States or other jurisdictions. For data originating from the UK, EU, or Switzerland, we use Standard Contractual Clauses or other approved safeguards.
### 5. How We Store and Secure Personal Data
Service Neato is hosted on Microsoft Azure and follows strict security practices, including:
- Encryption in transit and at rest
- Access control and audit logging
- Regular security testing and monitoring
Data is retained only as long as necessary for legitimate business or legal purposes.
### 6. Cookies and Similar Technologies
We use cookies to enhance site functionality, personalize content, and analyze traffic. You may control cookie settings through your browser or via our site preferences banner.
### 7. Your Privacy Rights and Choices
You may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent where applicable
- Request a portable copy of your data
To submit a request, email [privacy@serviceneato.com](mailto:privacy@serviceneato.com)
### 8. California Privacy Rights
California residents may exercise additional rights under the CCPA/CPRA:
- Request access or deletion of personal information
- Know what personal information is collected or shared
- Opt out of the sale or sharing of personal data (note: we do not sell personal data)
- Freedom from discrimination for exercising privacy rights
Submit requests to [privacy@serviceneato.com](mailto:privacy@serviceneato.com) with “California Privacy Request” in the subject line.
### 9. Other Important Privacy Information
- **Children:** Our services are not directed to individuals under 16.
- **Third Parties:** Links on our site may lead to third-party sites with different privacy practices.
- **Anonymization:** We may anonymize or aggregate data for analytics purposes.
### 10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
**Service Neato, Inc.**
Email: [privacy@serviceneato.com](mailto:privacy@serviceneato.com)
[](https://serviceneato.com)
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### Company
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- [Customer Bill of Rights](https://serviceneato.com/customer-bill-of-rights)
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